Patients now have a single point of access, ensuring fair and timely appointments based on clinical urgency.
The practice will gather the same information if you call us, as we do if you fill in the Accurx Triage form.
If you are able to fill out a simple triage form, our team will review your information and make sure you get seen by the right person at the right time. It’s all about making sure you get the care you need, when you need it. This way of delivering care makes it simpler to see your own GP when it is needed and access care from a range of services on offer from Helston and Porthleven surgeries.
Our reception team will ask you the same questions if you telephone the practice as you would fill in online so whichever way you contact the practice, you will be seen by the right person at the right time.
Booking appointments
To request a routine appointment:
- use the Online Services or Accurx Triage above Monday to Friday 7:00am to 9:00pm. We will respond within 3 working days
- use your NHS account (through the NHS website or NHS App)
- visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6:30pm
- phone us on 01326572637, Monday to Friday from 8:30am to 6:30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
If you cannot keep an appointment, please cancel it as soon as possible so we can help another patient.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 01326 572637 during opening hours
- use the “cancel your appointment link” in the reminder text message that you have been sent
If you need help when we are closed
We provide evening and weekend appointments outside of our normal opening hours. These can be booked by calling the surgery or by calling 111.
Extended access appointments may be at a different location.
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after opening as possible.